Podcast with Santosh Iyer

Vice-President, Sales & Marketing and
Member of the Leadership Team.
Mercedes-Benz India

Santosh Iyer is currently associated with Mercedes-Benz India as the Vice-President, Sales & Marketing and the Member of the Leadership Team. He has been associated with Mercedes-Benz for a decade and has headed several important functions. Santosh has two decades of diverse experience in the Indian automobile domain spreading across sales, marketing, retail, customer service and corporate affairs.

Prior to his currently role Santosh was responsible for the Customer Services, Corporate Affairs & CSR functions at Mercedes-Benz India. He played an important role in driving ‘service differentiator’ as the key parameter towards achieving service excellence and customer loyalty. Under Santosh’s stewardship, Mercedes-Benz India significantly increased its Customer satisfaction scores and topped the J.D. Power CSI rankings for two years in a row.

During his earlier stint as the Head of Marketing Communications, CRM & PR; he led some of the most exciting brand campaigns and digital outreach programmes. A MBA from University of Applied Sciences Konstanz-College of Technology, Business and Design; Santosh loves playing golf, traveling and is a self-confessed foodie.

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